Frequently asked questions
Do you ship outside of Canada?
Sorry, we currently do not ship outside of Canada. Overseas shipping is not particularly economical and we do not ship to the US soley due to customs requirements and import tariffs imposed by the US government. International customers are welcome to place an order for local pickup if the opportunity arises.
When will I get my order?
We aim to ship orders within a week. Delivery times vary depending on location and carrier. Local Pickup can generally be arranged within a week. If you need your items sooner please email and we can see what arrangements can be made.
Can I make a return?
Please be mindful of your order, returns will be assessed on an individual basis. If there is an issue with your order please contact us by email as soon as possible. We are unable to offer returns beyond 7 days after order receipt. Buyer will be responsible for return shipping costs.
Can I get a discount?
Pricing is set as low as reasonably possible relative to inventory cost, import prices, and business overhead.
Some items have quantity discounts already assigned that are automatically applied to your cart. Please email to discuss further bulk discounts if you are interested in purchasing higher quantities.
Why don't you have x item?
As this is a new venture we have purchased general initial stock which may not cover all areas of interest. We intend to contiually expand the product offering as often as we are able. We are more than happy to expand the catalogue with items that our customers are interested in - please email with any specific requests.
Will you sell my item?
If you make parts within Canada we are happy to consider stocking your items to sell. Please email to discuss!